Frequently Asked Questions (FAQ)

What payment methods are accepted?

We accept payments via credit cards (Visa, MasterCard, American Express), secure online payment services like PayPal, and other payment options specific to your region.

What are the delivery times for your products?

Delivery times vary depending on your region and the product ordered. Generally, we estimate a delivery time between 7 and 15 business days. Please note that delays may occur due to circumstances beyond our control, such as logistics issues or customs restrictions.

Can I track my order online?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking link. You can use this link to track the status of your order in real-time.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Please check availability and specific shipping costs for your country during the checkout process.

What should I do if I receive a damaged or defective product?

We apologize for any inconvenience caused by a damaged or defective product. Please contact us immediately at contact@infuzytea.com and attach photos of the damaged or defective product. We will assist you with the return or replacement process.

Can I cancel my order after it has been placed?

If you wish to cancel your order, please contact us as soon as possible at contact@infuzytea.com. We will do our best to process your request based on the status of your order.

What is your return policy?

We offer a 30-day return policy from the receipt of your order. If you wish to return a product, please contact us at contact@infuzytea.com for detailed instructions on the return process.

How can I contact you if I have more questions?

For further questions, please contact us at contact@infuzytea.com or via our contact form on our website. Our customer service team will be happy to assist you as soon as possible.